Simple, no contract
Every plan includes the loyalty program, unlimited subscribers, QR codes and web forms. Add your dedicated texting number at $10/mo per location. Cancel any time.
If desired, routes an unhappy one into a private reply so you hear about the experience directly. — see §7.5 of the Merchant Agreement.
Approximately 54% of sign-ups come from kiosks. Every plan works without one: customers scan a QR code and sign up, check in and redeem on their own phone. Nothing to download, and it only works when they're physically at your business, so check-ins can't be faked.
The difference is effort. At the kiosk it's one step — type your number. With a QR code it's take out your phone, unlock, scan, wait for the page, then type your number. It removes most of the friction of signing up.
See every design and every counter →
If you are choosing Connect. Three designs are yours to use: School, Church and Medical. They are sign-up only, so the screen asks for a phone number and nothing else — no reward line, nothing that implies a punch card. You still get the kiosk doing the job it is actually there for, which is collecting the number at the counter.
The other eight designs print a fixed reward line along the bottom that cannot be removed, and Connect does not include the punch card, so those are not available on Connect. The punch card itself starts on Loyalty. Either way you see every design and approve it before anything is built.
How credits work. A plain text of up to 160 characters to one person is 1 credit. Longer messages are split into 160-character parts and each part to each person is a credit, so a long message costs more than a short one — your account shows the count before you send. A picture message is 3 credits per person and carries up to 640 characters, so a long message with a photo often costs less than the same words sent as plain text. Replies from your customers use credits too, except when they text STOP or HELP, which we never charge you for.
If you go over. Credits reset each month and don't roll over. Extra credits are billed at your plan's rate: $0.040 on Connect, $0.035 on Loyalty, $0.025 on Premium and $0.020 on Premium Plus, as its own line on your next invoice.
Dedicated texting number. $10/mo per location. Every location gets its own number, which the mobile carriers require before any messages can be sent. Billed as its own line so it stays the same whatever plan you're on.
If you cancel. There's no contract and no notice period, but there is a one-time $10 number release fee per texting number. The carriers hold your number for 30 days after you leave rather than releasing it straight away, and we're billed for it in the meantime. Come back inside those 30 days and you keep the same number and we credit the $10 back.
Kiosk internet. Included. The kiosk uses your wifi where it reaches, and its own cellular connection where it does not — both covered by the $15/mo kiosk service, with nothing to ask for and nothing extra to pay. So it does not matter whether the signal reaches the host stand or the till, which turns out to be worse than expected.
More than one location? Your first location is at list price and each additional location is discounted. We also pool your monthly credits across all locations, so a busy site can draw on a quieter one's allowance. Book a call and we'll put a number together for you.
Prices are per location and exclude sales tax. Full terms are in the Merchant Agreement.
